COVID-19: Zero Contact Repairs

In light of the current COVID-19 outbreak and the UK-wide lock-down, we are providing a zero contact repair service to ensure the safety of our customers as well as providing peace of mind for anyone with concerns relating to COVID-19 and the risks involved with having your computer or laptop repaired during this time.

The key factor here is to provide the same reliable repair service whilst having zero contact with the customer. We can achieve this in a number of different ways depending on the type of repair that is required as well as the specific requirements of each individual customer.

In order to discuss how we can repair your computer whilst also taking into account your own personal requirements, use the contact options at the bottom of this page to get in touch with us.

We have also outlined the most common scenarios in which we undertake repairs in the current climate.

Remote Consulting & Support via Zoom

Many of our customers are used to the face to face service that we typically provide. In order to replicate this as best as possible, whilst avoiding direct contact, we offer a remote consulting, support and repair service via the popular video conferencing app Zoom.

We can send our customers a Zoom meeting invite after which we can have a discussion over the Internet, with audio and video. This allows you to have a face to face conversation with us about the problems you are facing. This is ideal for complicated problems as we can often get much more information over a video call than is possible over a telephone conversation.

Remote Computer Access via Teamviewer

If there are issues with your computer or laptop we may need physical access to the device, in order to find and fix the problem. After a short conversation with you over phone or video call, we can normally establish roughly what problems you are facing as well as  likely fix. If it is something that we can fix remotely, then we will suggest a remote access session.

We use a software application called Teamviewer to gain remote access to your computer.

Teamviewer can be installed in 5 minutes or so and don’t worry – we will talk you through the installation process step by step, so no technical knowledge is required.

Once Teamviewer is installed, you will be given an ID and password via the installed program. Once you share these details with us, we can log in to your computer remotely and see exactly what you can see on the screen.

Once we have gained access, we can also take control of the mouse and keyboard in order to find and fix any problems that you are facing with your computer or laptop.

There is no need to be concerned about security either – every time you restart your computer, Teamviewer generates a new and unique password. This prevents anyone from having persistent access to your computer. Access will only be possible on a one-off basis and only to the person that you have provided the latest unique password to.

Don’t worry about any hidden charges or big bills either. Our pricing for this type of remote support is the same transparent pricing in line with all of our other services. We provide remote support on an affordable hourly rate, we only charge you for the time we actually spend fixing the issue and we can also provide an estimated cost before undertaking any work.

You can find more details on our pricing here.

Zero Contact Collection & Return Service

Sometimes there are problems that cannot be fixed remotely. Equally, there are some situations where you, as the customer, may prefer us to come and collect your computer, repair it at our workshop and then bring it back to you.

We are happy to do this and have a process in place for making this completely safe for everyone involved, thanks to our zero-contact collection and return service.

We can come out to your house and then arrange for the safe collection of your computer or laptop whilst avoiding any direct contact. The simplest way of doing this is for us to call you once we arrive at your property, at which time you can then place the computer on your doorstep. Once you have closed the door and gone back in to your house, when can then come over and collect the computer, avoiding any direct contact.

We will always pre-arrange this type of collection with you beforehand, so you know exactly how everything will work, and also so that you are expecting our visit.

In addition, we will also speak to you on arrival – via telephone or on person but from a safe distance – and we can also leave our business card along with a receipt stating that we have taken collection of your device.

Once we have your computer, we can take it back to our workshop in Oakbank, Perth where we can spend time fully diagnosing and repairing any problems that you have with the computer.

Once again, we will always call you and discuss our findings in detail, as well as the repairs that are required along with an estimated cost. We do this before any repairs are carried out and before any costs are incurred. This gives you peace of mind and allows you to decide whether a repair is cost effective and affordable before going ahead.

Once we have finished the repair we will arrange for the return of your device. As with the collection, we will pre-arrange the return and discuss exactly how to achieve the safe return of your computer whilst avoiding any physical contact. Typically this would be the same as the collection procedure but in reverse – with us delivering the device to your doorstep, safely distancing ourselves from your door and then calling you so that you can come out and collect the computer.

Courier Service for Long Distance Repairs

We are happy to travel throughout the entirety of Perth and surrounding areas. We also travel to Kinross, Edinburgh, Linlithgow and Glasgow to carry out computer repairs.

However, in some situations where the distance is too great to make a call-out feasible, we can also arrange a collection and return service via courier.

We use Parcel Monkey for our courier services as they offer an affordable, and reliable, courier service.

Having your device collected and returned by courier typically adds around £20+VAT to the final cost of the repair. Of course this would not be something that we recommend for any local repairs, but if you are based elsewhere in the UK or in a remote area that we cannot travel to, this courier repair service can be ideal.

We can also use this service in order to provide equipment such as new laptops and computers. This also allows us to fully configure new devices before sending them out to you, meaning that you only have to plug the device in at your end, to get things up and running.

Zero contact payments

Regardless of the type of zero-contact service that we provide you with, there is always the issue of payment at the end of it. We have this covered as well. We can accept different forms of payment but the most popular, and preferable, are either a direct bank transfer, or a debit or credit card payment.

We can accept credit or debit card payments over the phone and they can also be carried out securely via our website thanks to our integrated payment gateway provided by UK payment platform Stripe.

If you have any questions or concerns about our remote computer repair services, or you have any special requirements, please get in touch with us as we are always happy to discuss the options we offer. We also aim to make the experience as convenient as possible for all of our customers.

 

What our clients say

Below you can find just a small selection of testimonials from some of our retail customers.

Hi would just like to say a big thankyou. Have had the upgrade done that I won recently and am very happy with the results.

Helen Duncan

I was very happy with the work done by David at Qwertyitservices in setting up my new laptop. Would certainly recommend to anyone.

Jill Rennie

David of Qwerty IT Services gives a very prompt and professional service at reasonable prices. I would recommend this company 100%.

Jill Rennie

Excellent service from Dave, Quick response, friendly and careful consultation, and problem sorted. Would definitely recommend.

Duncan Helm

This service was excellent. The person came to my house, assessed what the IT problem was with my email and attachments and fixed it quickly. I have had no problems  ever since.

A good reliable and bespoke service which I will definitely use again if required.

Shona Weir

Dave was extremely helpful and informative when we decided to purchase a new PC. He gave us options to select from and we ordered and received the computer within a week. Dave copied all info from our previous computer and gave us help using our new one.

Marian

I’m absolutely delighted with the work Qwertyit did for me recently. It was a tricky job involving the replacement of a cracked screen.
Dave was extremely helpful and professional and I would definitely use them again.
Excellent value from a locally based company who put personal service first.
Thank you!

Jane Paterson

I tried the machine tonight and it’s clearly muck quicker. The software starts up a lot quicker and seems a bit more responsive too. All other things I tried no longer had the pause from before so it’s really good.

Stuart Cairns

Responded quickly to my call to set up a new Printer. Can highly recommend.

Loraine Graham

When our ELDERLY computer would not start we decided to contact Qwerty IT Services in the hope that it could be saved and all its files. The fact that David would come to the house was a bonus.  David responded quickly and was so pleasant and friendly, explaining what was needing done in a way we could understand without being patronising.

Our elderly computer is now up and running but we know that it is on borrowed time so we are now working with David to have a new computer built to our own specifications.

Excellent service from start to finish.

P & R Gibb

Thank you so much for your help in solving our computer problems. It is a pleasure to recommend your efficiency and helpfulness. Two ‘oldies’ are so grateful that we now have somebody to consult to sort out our computer problems.  Thank you!

Karl and Audrey Prakel

I was impressed with the quiet, efficient and friendly manner in which David listened to the problems I was having with my Computer. After carefully examining the various options available David accepted my decision to purchase a new Computer (My current Unit was passed it’s best) and arranged for a new Computer to be purchased and set-up to my requirements, including the transfer of all pertinent information from the old machine.

Keith Smith

I can only thank, David not only his help but his thorough expertise of all computer maters relating to the issues I had with my computer. Not to mention the fact that he was always at the end of the phone for any follow up questions. I would have no hesitation whatsoever, in recommending him to anyone.

Alfred A. Beattie

Highly recommend Dave’s services. We had him replace the power supply on our PC and upgrade the hard drive in a new laptop. He was very efficient, clear about the process and price.

J Fry

Thanks for both the advice and the photo info. And once again your 24hrs turn-a-round. Problem solved. I certainly am reassured to know that someone who REALLY knows what they are talking about. And will be passing on your contact details to anyone I find in need of professional computer services.

Alastair Tyrie

We found Dave Silvester easy to work with and friendly, helpful and competent.

Mary & Andrew Dundas

We are delighted with the speedy, efficient service you gave us in setting up our home wifi. We cannot recommend you too highly and will certainly use your business for future assistance. For older people who have not grown up with IT we found it a comfort to know we have someone we can turn to when problems arise or if we require advice.

Moira Brock

Just a little note to thank you very much for the work carried out on our Computer We were very pleased with your prompt attention to this matter and hope that you will be of service to us if needed in the future Internet meantime working and we shall recommend you to our friends Thanks again Jim and Sheila Cooper.

Jim and Sheila Cooper

Any problem with my computer Is always solved and corrected.

Speedy and without any haggle.

Elmars Miezis

Excellent service, prompt responses, expert advice.

Athayde Tonhasca

Would highly recommend David for his service

Joyce

Thank you for your prompt attention re setting up my wi fi printer to my I pad .
Also for finding and downloading Documents which enables me to type up my short stories and poetry .
Although these are simple tasks for you it was too much of a task for this non technical pensioner .
I will certainly have no hesitation in calling on your help in future should I need it .
Thank you .

Lorna Easton

I was impressed by your service. You gave a speedy response to my call identified the issues I had and resolved them quickly and professionally.

I would have no hesitation in contacting you again should I need to. Your phone number is pinned up above my Laptop!!!!

Maggie Younger

Have used David to fix various problems and install hardware on many occasions and found him to be excellent and very knowledgeable,does not talk down to those less PC savvy.

Peter Campbell

Fantastic service every time. Would highly recommend David at QWERTY IT.

Anonymous
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