Remote Online Computer Support

As long as you have an active Internet connection we can provide remote support services for most computer and laptop problems. This includes performance issues, viruses, email problems and other similar issues.

It may be that you don’t have time to book in a call-out, or you have an urgent problem that you want fixed immediately. In these cases, online support is ideal.

When necessary we can also troubleshoot Internet connectivity problems remotely as well – we can talk you through the troubleshooting steps over the phone in order to get you reconnected. Although its always best to arrange a call-out when your Internet is not working, in some situations remote support is still beneficial – for example if you are too far away for a call-out.

How to Set up Remote Support

We use Team Viewer to set up remote support sessions and fix computer problems remotely. Team Viewer can be downloaded here. Simply click on the “Download for free” button, then run the setup file once the download is complete. During the installation select basic installation and free / personal or non-commercial use.

Once Team Viewer is installed you can simply provide us with the ID and password, then we can connect remotely to your computer or laptop to fix your problem.

Regular Online Support

Ordinarily we would advise uninstalling Team Viewer once we have fixed your computer remotely. However, if you would like on-going remote support for your PC then we can set up persistent remote access. With this in place we can remotely access your computer whenever you ask us to do so and without any additional input required from you.

This on-going remote support is ideal if you want us to be able to fix any problems that arise in the future. We have this arrangement with lots of customers who need their computer problems repaired quickly and efficiently. We would put an agreement in place whereby we only access the computer when requested to do so, and we can then fix problems remotely and with minimal interaction from the customer – the only stipulation is that the computer is online and accessible.

What our clients say

Below you can find just a small selection of testimonials from some of our retail customers.

I was impressed by your service. You gave a speedy response to my call identified the issues I had and resolved them quickly and professionally.

I would have no hesitation in contacting you again should I need to. Your phone number is pinned up above my Laptop!!!!

Maggie Younger

Excellent service, prompt responses, expert advice.

Athayde Tonhasca

Excellent service from Dave, Quick response, friendly and careful consultation, and problem sorted. Would definitely recommend.

Duncan Helm

Any problem with my computer Is always solved and corrected.

Speedy and without any haggle.

Elmars Miezis

We are delighted with the speedy, efficient service you gave us in setting up our home wifi. We cannot recommend you too highly and will certainly use your business for future assistance. For older people who have not grown up with IT we found it a comfort to know we have someone we can turn to when problems arise or if we require advice.

Moira Brock

Just a little note to thank you very much for the work carried out on our Computer We were very pleased with your prompt attention to this matter and hope that you will be of service to us if needed in the future Internet meantime working and we shall recommend you to our friends Thanks again Jim and Sheila Cooper.

Jim and Sheila Cooper

I tried the machine tonight and it’s clearly muck quicker. The software starts up a lot quicker and seems a bit more responsive too. All other things I tried no longer had the pause from before so it’s really good.

Stuart Cairns

I was impressed with the quiet, efficient and friendly manner in which David listened to the problems I was having with my Computer. After carefully examining the various options available David accepted my decision to purchase a new Computer (My current Unit was passed it’s best) and arranged for a new Computer to be purchased and set-up to my requirements, including the transfer of all pertinent information from the old machine.

Keith Smith

Hi would just like to say a big thankyou. Have had the upgrade done that I won recently and am very happy with the results.

Helen Duncan

We found Dave Silvester easy to work with and friendly, helpful and competent.

Mary & Andrew Dundas

I was very happy with the work done by David at Qwertyitservices in setting up my new laptop. Would certainly recommend to anyone.

Jill Rennie

I’m absolutely delighted with the work Qwertyit did for me recently. It was a tricky job involving the replacement of a cracked screen.
Dave was extremely helpful and professional and I would definitely use them again.
Excellent value from a locally based company who put personal service first.
Thank you!

Jane Paterson

I can only thank, David not only his help but his thorough expertise of all computer maters relating to the issues I had with my computer. Not to mention the fact that he was always at the end of the phone for any follow up questions. I would have no hesitation whatsoever, in recommending him to anyone.

Alfred A. Beattie

Thank you so much for your help in solving our computer problems. It is a pleasure to recommend your efficiency and helpfulness. Two ‘oldies’ are so grateful that we now have somebody to consult to sort out our computer problems.  Thank you!

Karl and Audrey Prakel

This service was excellent. The person came to my house, assessed what the IT problem was with my email and attachments and fixed it quickly. I have had no problems  ever since.

A good reliable and bespoke service which I will definitely use again if required.

Shona Weir

When our ELDERLY computer would not start we decided to contact Qwerty IT Services in the hope that it could be saved and all its files. The fact that David would come to the house was a bonus.  David responded quickly and was so pleasant and friendly, explaining what was needing done in a way we could understand without being patronising.

Our elderly computer is now up and running but we know that it is on borrowed time so we are now working with David to have a new computer built to our own specifications.

Excellent service from start to finish.

P & R Gibb

Thank you for your prompt attention re setting up my wi fi printer to my I pad .
Also for finding and downloading Documents which enables me to type up my short stories and poetry .
Although these are simple tasks for you it was too much of a task for this non technical pensioner .
I will certainly have no hesitation in calling on your help in future should I need it .
Thank you .

Lorna Easton
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