Our Guarantee

We want you to be completely satisfied with the service that we provide and we go out of our way to make this happen.

No Call out Fees

We don’t believe in call out fees, so we don’t charge them. You only pay us for the time we actually spend fixing the problem.

Collect and Return Service

We offer a collect and return service – this is optional but we will often recommend it if there is a complex problem to be solved because its better for us to work on your computer in our workshop rather than spending several hours at your house. In cases where you opt for the collect and return service we don’t charge any extra fee for this.

Satisfaction Guarantee

We offer a satisfaction guarantee to all of our customers. We always work as hard as we possibly can when fixing computers or solving problems. If there is ever a situation where you as the customer are not completely satisfied we’ll do everything that we can in order to make things right.

If our services don’t live up to your expectations then we’ll provide you with a full refund.

What our clients say

Below you can find just a small selection of testimonials from some of our retail customers.

Have used David to fix various problems and install hardware on many occasions and found him to be excellent and very knowledgeable,does not talk down to those less PC savvy.

Peter Campbell

David of Qwerty IT Services gives a very prompt and professional service at reasonable prices. I would recommend this company 100%.

Jill Rennie

I tried the machine tonight and it’s clearly muck quicker. The software starts up a lot quicker and seems a bit more responsive too. All other things I tried no longer had the pause from before so it’s really good.

Stuart Cairns

Fantastic service every time. Would highly recommend David at QWERTY IT.

Anonymous

This service was excellent. The person came to my house, assessed what the IT problem was with my email and attachments and fixed it quickly. I have had no problems  ever since.

A good reliable and bespoke service which I will definitely use again if required.

Shona Weir

Hi would just like to say a big thankyou. Have had the upgrade done that I won recently and am very happy with the results.

Helen Duncan

I was impressed with the quiet, efficient and friendly manner in which David listened to the problems I was having with my Computer. After carefully examining the various options available David accepted my decision to purchase a new Computer (My current Unit was passed it’s best) and arranged for a new Computer to be purchased and set-up to my requirements, including the transfer of all pertinent information from the old machine.

Keith Smith

When our ELDERLY computer would not start we decided to contact Qwerty IT Services in the hope that it could be saved and all its files. The fact that David would come to the house was a bonus.  David responded quickly and was so pleasant and friendly, explaining what was needing done in a way we could understand without being patronising.

Our elderly computer is now up and running but we know that it is on borrowed time so we are now working with David to have a new computer built to our own specifications.

Excellent service from start to finish.

P & R Gibb

Highly recommend Dave’s services. We had him replace the power supply on our PC and upgrade the hard drive in a new laptop. He was very efficient, clear about the process and price.

J Fry

Responded quickly to my call to set up a new Printer. Can highly recommend.

Loraine Graham

We found Dave Silvester easy to work with and friendly, helpful and competent.

Mary & Andrew Dundas

Excellent service, prompt responses, expert advice.

Athayde Tonhasca

Thank you for your prompt attention re setting up my wi fi printer to my I pad .
Also for finding and downloading Documents which enables me to type up my short stories and poetry .
Although these are simple tasks for you it was too much of a task for this non technical pensioner .
I will certainly have no hesitation in calling on your help in future should I need it .
Thank you .

Lorna Easton

Thank you so much for your help in solving our computer problems. It is a pleasure to recommend your efficiency and helpfulness. Two ‘oldies’ are so grateful that we now have somebody to consult to sort out our computer problems.  Thank you!

Karl and Audrey Prakel

I was very happy with the work done by David at Qwertyitservices in setting up my new laptop. Would certainly recommend to anyone.

Jill Rennie

We are delighted with the speedy, efficient service you gave us in setting up our home wifi. We cannot recommend you too highly and will certainly use your business for future assistance. For older people who have not grown up with IT we found it a comfort to know we have someone we can turn to when problems arise or if we require advice.

Moira Brock

Dave was extremely helpful and informative when we decided to purchase a new PC. He gave us options to select from and we ordered and received the computer within a week. Dave copied all info from our previous computer and gave us help using our new one.

Marian

Any problem with my computer Is always solved and corrected.

Speedy and without any haggle.

Elmars Miezis

I was impressed by your service. You gave a speedy response to my call identified the issues I had and resolved them quickly and professionally.

I would have no hesitation in contacting you again should I need to. Your phone number is pinned up above my Laptop!!!!

Maggie Younger

Would highly recommend David for his service

Joyce

Just a little note to thank you very much for the work carried out on our Computer We were very pleased with your prompt attention to this matter and hope that you will be of service to us if needed in the future Internet meantime working and we shall recommend you to our friends Thanks again Jim and Sheila Cooper.

Jim and Sheila Cooper

Excellent service from Dave, Quick response, friendly and careful consultation, and problem sorted. Would definitely recommend.

Duncan Helm

Thanks for both the advice and the photo info. And once again your 24hrs turn-a-round. Problem solved. I certainly am reassured to know that someone who REALLY knows what they are talking about. And will be passing on your contact details to anyone I find in need of professional computer services.

Alastair Tyrie

I’m absolutely delighted with the work Qwertyit did for me recently. It was a tricky job involving the replacement of a cracked screen.
Dave was extremely helpful and professional and I would definitely use them again.
Excellent value from a locally based company who put personal service first.
Thank you!

Jane Paterson

I can only thank, David not only his help but his thorough expertise of all computer maters relating to the issues I had with my computer. Not to mention the fact that he was always at the end of the phone for any follow up questions. I would have no hesitation whatsoever, in recommending him to anyone.

Alfred A. Beattie
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