COVID-19: Zero Contact IT Support

In light of the recent COVID-19 (corona virus) outbreak and the UK-wide lock-down many businesses, both small and large, have had to change the way they are working.

In response to this, we have also modified our operating procedures and the IT support services that we are providing to small and medium sized businesses throughout the UK.

In particular we are now providing Zero-contact IT support services to businesses in Perth and surrounding areas. As well as providing zero contact, COVID-19 safe, IT Support services in Perth we also provide the same level of support to clients throughout the UK.

Remote IT Support using Teamviewer

We typically use a program called Teamviewer for remotely accessing computers, laptops and servers in order to provide support remotely.

Teamviewer is very easy to install – we can talk you through this step by step over the phone – and once it has been installed once, we can configure it to allow persistent access to your IT systems.

With Teamviewer installed we can log in to any of your computers and see everything that you can see on the device itself, as well as being able to control both the mouse and keyboard remotely.

We are used to providing support via this channel so it is nothing new to us, however, it does come in very handy during this time.

Security Concerns with Remote Access Software

As always, security is our main focus when providing business IT support. Understandably, you as a business owner will likely be concerned about security as well.

Rest assured Teamviewer is very secure by default, offering the following security measures as standard:

  • Data and Program Encryption
  • Trusted Device Challenge and Confirmation Process
  • Enforced Password Reset on Unusual Activity
  • File Transfer and Invisible Access Protection

In addition to these measures, we have also taken additional steps to ensure the safety and security of all devices that we manage remotely.

In particular, we restrict access to every device that we manage at an account level. This means access is only permitted by a remote device logged in to our Teamviewer account.

In turn, our Teamviewer account is protected by two factor authentication meaning that even with the username and password, a code must still be generated and sent to one of our mobile devices, every time we log in. This helps to minimize the risk of having remote access available on any particular device.

Remote Support for all of Your Staff, Regardless of Physical Location

The best part about our remote support service is that we can easily and convincingly provide the same level of support for all of your staff, regardless of where they are physically located.

Even when your staff are all working from their own homes, we can set up the remote access software mentioned above, for each of your staff. There is no cost associated with this software, as we pay for the unlimited support license ourselves.

Once the software is installed we can log in and provide remote support for all devices as required.

Zero Contact Collection and Return Service

Whilst we can repair the majority of problems remotely, there are some cases where we need to see the device, or equally, where we need to carry out complex repairs, such as hardware replacement.

In these scenarios, we really need to have physical access to the device. In order to avoid any contact, and to keep our staff and client safe, we can arrange a zero contact collection and return service.

This typically involves us driving out to your offices, or direct to your home-worker locations, calling you on arrival and then collecting the device from your doorstep or a convenient location.

We can then take your device back to our workshop, carry out any necessary repairs and then return it to you in a similar manor.

The entire process can be carried out without any physical contact necessary and as with all of our business repairs, we will undertake this in as short a time as possible, to minimize the impact on your business.

Zero Contact On-Site Repairs & Installations

There are some situations where we still need to be physically present and on site in order to solve a problem.

This may be required in order to repair a large device, such as a photocopier or server, that cannot be removed from site.

It could also be required in order to perform a new installation of computer hardware.

In these cases we decide on the best possible arrangement on a per client basis. We will work closely with you in order to provide the required services with minimum impact to your business and also ensuring the safety of your staff.

In a typical scenario this may involve us visiting your business out of hours, arranging for safe and secure entry into the building – for example being let in by a member of staff who will then come back later to lock up once we have finished.

Whilst working on site our engineers will be wearing gloves to avoid any physical skin contact with equipment on site. We will also disinfect any areas that we have touched following our visit. This ensures everyone’s safety and also gives you and your staff peace of mind that there is no risk of infection for either party, when undertaking such work.

Collection and Return via Courier, for Long Distance Repairs

We are happy to travel throughout Perth, Kinross, Edinburgh, Glasgow and other surrounding areas in order to provide on-site support services as well as collection and return services when required.

However, in cases where we need to provide this type of support for clients who are further afield we also offer a collection and return service via courier.

We use courier services provided by Parcel Monkey and DHL in order to have equipment collected and returned to clients. This will typically add between £20-£80+VAT to the cost of a repair, depending on the physical size of the equipment that needs to be couriered, as well as any other requirements such as insurance against loss and damages.

As well as couriering equipment too and from your business locations, we can also pre-configure equipment, including new computers and laptops, so that once it arrives with you it will only require connecting to power and Internet.

Once these connections are in place, your device will either have been configured so that it is fully ready to use, or at this point we will be able to remotely access the device in order to carry out any remaining setup steps that are required.

Setting Up Work From Home Environments

As well as providing remote IT support to our business customers via the above means, we can also provide help with setting up “work from home” environments.

This could involve setting a member of your team up to work remotely, connecting in to your existing systems. It could also involve planning and deploying a completely new setup to allow all of your company staff to work, and collaborate with each other, from independent locations such as their individual homes.

You can find out more about the work from home setup services that we offer here.

We can provide all of our IT Support services with or without a contract in place

Pay as You Go

Affordable hourly rates for ad-hoc support.
£40 / hour remote and £60 / hour onsite.
*Minimum 1 hour.

Contract + SLA

Affordable support contracts backed by a service level agreement and tailored to your business requirements.

What our clients say

Below you can find just a small selection of testimonials from some of our retail customers.

Fantastic service every time. Would highly recommend David at QWERTY IT.

Anonymous

I called Dave as our usual IT support was not available. He understood the urgency of my problem and was able to attend my office within a couple of hours. He also gave me a temporary solution to use so that I could keep working. He fixed the problem and was pleasant to deal with.

Victoria

politeness , efficiency and help.

Jock

I can highly recommend David Silvester. He has a high level of technical competency, combined with an individual and personal approach to providing a high level of professional service.

Vincent Throp

I found QWERTY IT to be great in terms of service ,efficiency and after care service. Not only improving the performance of my existing set up but providing suggestions and solutions to improve my business in terms of IT capability.

Jim Hoggan, Global Network Solutions Ltd

Very honest and trust worthy bloke. Used him before in the past and will continue to use him in the future.
Brilliant technician and very knowledgeable.

David Turner

David of Qwerty IT Services has been managing all of my technical requirements since 2015. From website design to hosting David has my small business needs covered. He is a talented creative and it is a relief to know that my websites maintenance and management is in the capable hands of Qwerty IT.

Charis

As a company who rely heavily on IT and subsequently suitable IT support when needed, we have found the services provided by David Silvester and Qwerty it services to be invaluable.
Qwerty IT Services have proven themselves to be reliable and efficient with quick response times far exceeding the response times offered by alternative IT support companies we have used in the past.
We intend to continue our professional relationship with Qwerty IT Services for the foreseeable future.

Adam Oakes, Contracts Manager

I would like to take this opportunity to express my sincere gratitude in the way you supported me during the time when my computer crashed and getting me up and running again.

David you provided help during my crisis, quickly, efficiently, in a business-like manner, and I would have no hesitation in recommending you to others.
Thank you sincerely for all of the above, and for your continued support. It is good to know that when a computer problem arises, you are there to assist.

Tom Stoddart, Berkerley Financial Consultancy

Just wanted to say thank you for doing such a great job with the office system, it’s so much better, super fast

Shane Watson, Amphibian Scaffolding

Dave has helped us enormously over the last year both with the encryption of all our data, setting up a cloud based filing system and generally sorting all our IT issues. He has been on hand to help anytime time of the day we have shouted HELP persevering until we’re sorted out. Great service, well done!

Ian Murray John, Murray John & Associates

Excellent service, always happy to help and nothing too much trouble

Ian Murray-John

Appreciated prompt response and attended site quickly and on time. Dave knows what he is doing and takes an interest in client requirements.

Anonymous

Can’t thank David enough for helping me to sort out the problem I had with my server.

David for sure is most trustworthy, reliable and friendly.

Helmuts Meskonis, Media Tower

Would recommend him to everyone who need any IT support/service.
He help me to develop the system and website ,very professional skill to finish very quality job.
Always friendly to help his client.
I’m very lucky to know him and couldn’t find any reason to stop this relationship.
Good Man, Good Job, Good Price

Wang Liu, Swan Court

helpfull, quick and efficient

Brian

David has been really easy and efficient to work with right through the whole project. We are a co-operative who only meet once a month, so it sometimes took us a while to get back to David and give him what he needed to proceed. He was patient and understanding and really got what we were looking for. Would not hesitate to recommend him.

Corrie Watson, The Care & Wellbeing Co-op
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