Work from home & Remote Access

Whether you want to set up a new member of staff to work from home, move all of your staff to a temporary “work from home” setup or plan and deploy a comprehensive remote working environment from scratch, we can help.

We have been a keen supporter of work from home style setups for a long time, way before the recent COVID-19 outbreak made this such a popular option.

Working from home does have many benefits from both the companies point of view as well as the employees point of view. Some of these benefits include:

  • Staff can work on a very flexible basis when they don’t have to travel too and from work.
  • Staff can continue to work in the event of disasters and national crisis.
  • Companies can hire staff on a location independent basis, rather than being tied to sourcing staff from a local catchment area.
  • Companies are not dependent on, or tied to, a single location.

COVID-19: Working from Home During UK Lock-Down

In light of the recent COVID-19 outbreak and the resulting UK lock-down many small businesses in Perth and throughout the UK have been forced to work from home.

We can help companies to set up work from home environments for all of their staff. We can work with companies to modify their existing setups in the least intrusive way possible, in order to allow their staff to work from home.

We can also set up new systems to make working from home possible where it has not previously been set up.

Remote Access via Teamviewer

This is the simplest solution that you can set up to allow your staff to work from home. Teamviewer have recently launched a more cost effective version of their remote access software called “Teamviewer Remote” which is a lot more affordable than their full business edition.

Teamviewer Remote is just £10.90/month (Billed annually) per member of staff and allows access to 3 assigned computers.

With Teamviewer installed, your staff can then log in remotely to a computer located in the office, allowing them to access the file systems and any other software, from home, as if they were sitting in front of their desk.

Teamviewer remote access is ideal in the following cases:

  • When each member of staff has a dedicated computer in the office that they can log in to remotely.
  • When each member of staff also has a computer or laptop at home, that they can use to initiate the remote connection from.
  • Your company has systems that are located on-site (Which normally require users to be present in the office, before they can access) – this includes traditional file server and exchange email setups.
  • Your company has bespoke software packages that run on site and cannot be accessed via VPN (Including traditional setups of Sage 50 accounts and other client-server based software packages).

Remote Access via Anydesk

Anydesk is a very similar software which also allows remote access so that your staff can log into their existing office computers from home. Anydesk comes with a slightly cheaper price tag when compared with Teamviewer although it does not have quite so many features and is generally not as robust.

Remote Access via VPN Connectivity

Remote access can also be set up using a VPN. This stands for Virtual Private Network. A VPN can be set up using hardware or software solutions and essentially creates a secure and encrypted “tunnel” between the remote location and your offices. Services can be accessed via this tunnel, as if you were on the local network and all of the traffic that passes through the tunnel is fully encrypted.

A VPN has some advantages over Teamviewer remote access, including:

  • VPNs allow staff to work from their own computer with access to any programs they may have installed locally, whilst also accessing company data via a shared drive.
  • VPNs allow staff to access remote resources that are located in the office, but without having to occupy a computer on-site – so this is ideal when staff have taken their work computers home with them.

There are also some disadvantages of setting up a VPN:

  • VPNs do not provide full access to all resources by default – the VPN just acts a tunnel through which services have to be configured to operate.
  • Not all programs are supported over a VPN – SQL driven applications for example, are not supported over a VPN connection because the nature of a VPN link means data loss or corruption via SQL is common and creates too much of a risk.

Remote Access as Standard, via SAAS & Cloud Service Providers

Many modern businesses are already set up for remote access, by default. If you already have a small business cloud setup, or any other type of setup whereby you leverage cloud services such as Dropbox, Livedrive or Microsoft Sharepoint then you may not need to make any changes in order for your staff to work remotely.

Seeing as these setups rely on SAAS (Software as a service) providers, all of the data tends to be held independently of your office location, in the cloud.

This means that setting your staff up to work from home involves little more than having them log on to the relevant cloud platforms from their home computers.

The only complications here would be security. If staff are accessing these platforms from their home computers, as the business owner you have less control over these devices and further more you don’t know whether these devices have any existing security issues.

We can help here by providing remote auditing and assessment of all home worker devices to ensure they meet security standards. We can also deploy cloud based antivirus software to such devices to ensure that we can monitor and protect them from any emerging threats.

Finally we can also set up remote access for all of your staffs home computers in order to provide on-going support.

Remote Access via DAAS & Cloud Computing

If you have an Enterprise Cloud solution in place, or any other platform that leverages DAAS (Desktop as a service) then once again you will not have to make any changes to your setup in order to allow your staff to work remotely from home.

The big advantage of a DAAS solution in this type of scenario is that you have full control over the working environment.

DAAS effectively means that all staff members are logging in remotely to the system and using it as if they were sitting in the office. All of the work that your staff are doing will be accessed via, and stored in, your corporate network environment and the platform in which they are working is a physically managed one.

the local computer used by each member of staff is only used as a means of access in this case, so the security on the local device is not as important seeing as no data is being downloaded, accessed or stored locally.

Need More Information About Working From Home?

If you need more information on how your staff can work from home, or how you can implement any of the above scenarios into your existing environment, get in touch with us using the contact details below.

We understand that every business is different and we can customize all of the solutions that we offer, according to each individual business that we work with.

We can provide all of our IT Support services with or without a contract in place

Pay as You Go

Affordable hourly rates for ad-hoc support.
£40 / hour remote and £60 / hour onsite.
*Minimum 1 hour.

Contract + SLA

Affordable support contracts backed by a service level agreement and tailored to your business requirements.

What our clients say

Below you can find just a small selection of testimonials from some of our retail customers.

I would like to take this opportunity to express my sincere gratitude in the way you supported me during the time when my computer crashed and getting me up and running again.

David you provided help during my crisis, quickly, efficiently, in a business-like manner, and I would have no hesitation in recommending you to others.
Thank you sincerely for all of the above, and for your continued support. It is good to know that when a computer problem arises, you are there to assist.

Tom Stoddart, Berkerley Financial Consultancy

As a company who rely heavily on IT and subsequently suitable IT support when needed, we have found the services provided by David Silvester and Qwerty it services to be invaluable.
Qwerty IT Services have proven themselves to be reliable and efficient with quick response times far exceeding the response times offered by alternative IT support companies we have used in the past.
We intend to continue our professional relationship with Qwerty IT Services for the foreseeable future.

Adam Oakes, Contracts Manager

David of Qwerty IT Services has been managing all of my technical requirements since 2015. From website design to hosting David has my small business needs covered. He is a talented creative and it is a relief to know that my websites maintenance and management is in the capable hands of Qwerty IT.

Charis

Dave has helped us enormously over the last year both with the encryption of all our data, setting up a cloud based filing system and generally sorting all our IT issues. He has been on hand to help anytime time of the day we have shouted HELP persevering until we’re sorted out. Great service, well done!

Ian Murray John, Murray John & Associates

Can’t thank David enough for helping me to sort out the problem I had with my server.

David for sure is most trustworthy, reliable and friendly.

Helmuts Meskonis, Media Tower

Fantastic service every time. Would highly recommend David at QWERTY IT.

Anonymous

David has been really easy and efficient to work with right through the whole project. We are a co-operative who only meet once a month, so it sometimes took us a while to get back to David and give him what he needed to proceed. He was patient and understanding and really got what we were looking for. Would not hesitate to recommend him.

Corrie Watson, The Care & Wellbeing Co-op

I found QWERTY IT to be great in terms of service ,efficiency and after care service. Not only improving the performance of my existing set up but providing suggestions and solutions to improve my business in terms of IT capability.

Jim Hoggan, Global Network Solutions Ltd

Just wanted to say thank you for doing such a great job with the office system, it’s so much better, super fast

Shane Watson, Amphibian Scaffolding

I can highly recommend David Silvester. He has a high level of technical competency, combined with an individual and personal approach to providing a high level of professional service.

Vincent Throp

Excellent service, always happy to help and nothing too much trouble

Ian Murray-John

helpfull, quick and efficient

Brian

politeness , efficiency and help.

Jock

Appreciated prompt response and attended site quickly and on time. Dave knows what he is doing and takes an interest in client requirements.

Anonymous

Very honest and trust worthy bloke. Used him before in the past and will continue to use him in the future.
Brilliant technician and very knowledgeable.

David Turner

Would recommend him to everyone who need any IT support/service.
He help me to develop the system and website ,very professional skill to finish very quality job.
Always friendly to help his client.
I’m very lucky to know him and couldn’t find any reason to stop this relationship.
Good Man, Good Job, Good Price

Wang Liu, Swan Court

I called Dave as our usual IT support was not available. He understood the urgency of my problem and was able to attend my office within a couple of hours. He also gave me a temporary solution to use so that I could keep working. He fixed the problem and was pleasant to deal with.

Victoria
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